"Excellence is a journey. Complacency and satisfaction are the key enemies of success. Do your best every time out and always strive to do it better!"
"During the past few years my staff has worked diligently to get information out to the public. We are cleaning old data daily, measuring and verifying the accuracy of our records and making that information available at your fingertips as well as promoting a higher level of customer service. I’m very excited for my staff to be recognized for their hard work. Thomson Reuters has awarded our office with a Public Sector Champion as Jurisdiction of the Year. This award is given to one jurisdiction in the US! A few online tools that were implemented in the past year are the Parcel Map Search Tool, Online Live Chat, Notices of Value Online, and Protesting Property Values Online. We will continue our hard work, and make more information available to the public. We thank you for your support! We're proud to bring this home to our constituents! Thank you for your support!
Dear Property Owner, The following is a basic explanation of what you can expect during the protest process after you have filed the petition of protest by the mandatory deadline of May 1, 2017:
Your protest petition will be assigned to one of our staff appraisers for a complete on site review of the property. This review will include: taking photos, inspecting the exterior of your property, verifying and correcting all pertinent data, and measuring and sketching the exterior of all structures if necessary. In some cases an interior inspection may be necessary as well.
If your property is gated or you live in a gated community, please contact us to make an appointment to access the property, or call us to provide the gate access code. After the field review has been completed the appraiser will either e-mail or mail you a letter informing you of any change to your valuation. If an adjustment has been made, and you are in agreement with the valuation, you may choose to withdraw the petition of protest by signing and returning a copy of the letter.
If we have not adjusted your valuation or you remain in disagreement with our revised valuation, you may choose not to withdraw the protest and proceed with the protest process. If this is the case, the appraiser may set up an “informal conference” to meet with you in person. At this time the appraiser will inform you of any changes made to your property records and present you with information that supports our valuation. You may also bring any new documentation you have not already provided to our office in support of your value for the appraiser to consider. If you bring sales information of properties comparable to yours, please ensure that you are submitting sales that occurred during 2016.
If your protest is not resolved at the informal conference, then a formal hearing will be scheduled for you before the County Valuation Protest Board. You will be notified by certified mail of the date, time, and location of the hearing at least 15 days prior to the hearing. In addition, you will receive a 9 page “Information Pamphlet” that provides you with more information relating to the protest hearing process.
This pamphlet is currently available under the heading of “Protests” on our website at: http://www.santafecountynm.gov/assessor/downloadable_forms if you wish to read it at any time.
The County Valuation Protest Board consists of three members. Two members and two alternates are members of the county, and are appointed by the County Commission. The third member and an alternate are employees of the State Property Tax Division, and serve as the Chairperson of this board.
The protest board will hear testimony and accept documentation from both the Assessor’s Office and you, the protestant. Please make sure to bring 5 copies of any documentation you will be submitting as evidence. If we have to make copies for you, we are required to charge 50 cents per page.
If you will be presenting any documentation to the protest board, please make sure to give a copy to the appraiser in charge of your case at least 30 days prior to the hearing. After the hearing the board will privately discuss and decide the case. The board will then mail a written decision and order to both parties within thirty days after the hearing. If the board rules in your favor, the Assessor’s valuation will be adjusted accordingly.
If a protestant fails to appear at the hearing, the protest will be denied and the valuation will default to the assessor’s value.
All protests are mandated to be resolved within 180 days of filing the protest with the assessor’s office. This deadline may be extended by the New Mexico Property Tax Director if the assessor requires and requests more time to resolve protest.
I am hopeful that this brief explanation has helped you understand the process of protesting your property value. If you have any questions please call our office at 505-986-6300. Please provide our staff with your protest number as listed on your protest form and we will connect you with the appraiser responsible for your case. - Gus Martinez
The Treasurer's Office is scheduled to Mail tax bills out on November 1st, 2016. It is important for constituents to know the responsibilites of the Office of the Santa Fe County Assessor. Please take a few minutes to watch the video below. It's you we value!
"During the past year and a half my staff has worked diligently to get information out to the public. We are cleaning old data daily, measuring and verifying the accuracy of our records and making that information available at your fingertips. I’m very excited for my staff to be recognized for their hard work. The International Association of Assessing Officers has awarded our office with the “Public Information Program Award.” This award is given to one jurisdiction in the world! A few online tools that were implemented in the past year are the Parcel Map Search Tool, Online Live Chat, Notices of Value Online, and Protesting Property Values Online. We will continue our hard work, and make more information available to the public. We thank you for your support! We look forward to working for you in the future!
"Our office will be closed on Monday, May 30, in observence of Memorial Day. Please take this time to reflect on the brave sacrifices of those who have given their lives for our great country. Honor those in your family that have fought, honor those who fought with no relation to you. It is because of their ultimate sacrifice that we have our freedom. Have a safe and joyous weekend."
Commercial sketches are now available online
It is important to us to provide you with as much information as possible. We are slowly but surely making all the public information that we have available in our office available via our website. We hope you have been able to utilize this information to the fullest extent! #itsyouwevalue
"Our Protest Online feature was a great success! Over 1,700 protests were submitted using our Customer Relationship Management Portal (CRM)!" We are currently working through each of them. If you filed a protest please expect an Appraiser from our office to contact you within the next few weeks to speak with you about your property. If there are any questions or concerns please do not hesitate to contact our office at 505-986-6300"
"If you submitted your 2016 business personal property rendition after the deadline of February 29, 2016 it may not reflect on your 2016 Notice of Value. Due to our cutoff date it will be entered in after NOVs have been printed and will correctly reflect on your 2016 tax bill in November. If you have any questions please contact our business personal property department at (505) 995-2777."
"Today we now have the most recent recorded deed and plat book and pages (That can be researched at the Santa Fe County Clerk's Office) available on our Parcel Map Search. We also have our newest feature; Viewing property sketches online! Take a look at the link below! If you have any discrepancies, please fill out the form available below the parcel map search and bring to our office to get those discrepancies correct. Parcel Map Search"
"The Treasurer's office is scheduled to mail out tax bills on November 1st. We thought this fact would be important for the direction of any questions you may have. If you have questions on your property Value please don't hesitate to contact our office. For questions on your tax bill Please contact the Office of the Treasurer."
"We will be holding a Team building Retreat for our staff on Friday, August 14th, 2015. For that day our office will be closing at 11:00 a.m. and will reopen Monday August 17 at 8:00 a.m."
"Our goal is to improve the interaction and understanding of team roles."
"We will be conducting motivational activities to build our communication skill and our team work."
"In the Assessor's Office, we strive to keep constituents informed with any information avalable from our office. On Friday, May 29, 2015, we will be introducing new additions to the "Parcel Map Tool."
"These new additions include; Lot sizes, heated square footage, bed and bath counts, open porches, accessory building square footage, attached and detached garage square footage, and more.
"Our office will be closed on Monday, May 25, in observence of Memorial Day. Please take this time to reflect on the brave sacrifices of those who have given their lives for our great country. Honor those in your family that have fought, honor those who fought with no relation to you. It is because of their ultimate sacrifice that we have our freedom. Have a safe and joyous weekend."
"The price of freedom is eternal vigilance" - President Thomas Jerfferson
“On May 1st, 2015, Our Office completed the appeal season with a current count of 500 Commercial appeals, 400 Vacant land appeals, and 600 residential appeals. We are currently entering them into our systems and the numbers may change. In the upcoming months we will be scheduling informal hearings. The schedule will be available to the public on the Assessor's Calendar on the main page. For the El Rancho/Pojoaque area, we will be conducting meetings to discuss concerns and situations with properties in the coming months (Dates to be announced)."
"We are also featuring a new link to the 'US Drought Monitor' for the upcoming agricultrual season for growing crops, so that property owners may monitor drought conditions in their area. If you have any questions or concerns, please don't hesitate to contact our office."
“On April 1, 2015, Our Office mailed out the Official Notice of Value for the current tax year. Each year we receive many of these notices back as returned mail.”
“In order to ensure quality customer service and timely receipt of notice of values, I encourage property owners to download their notice of value from the Office of the County Assessor’s website.” (Click here to search for your Notice of Value)
(Watch the How to Video to find your Parcel ID Number)
“To ensure next year’s notice of value is delivered in the mail, please verify the mailing address on your online Notice of Value. If a change is needed, complete a Change of Address form and mail or fax it to the Office of the Assessor.” (Click here to download the form)
Main line: (505) 986-6300
Fax: (505) 986- 6316
102 Grant Ave
P.O. Box 126
Santa Fe, NM
"Here in the Assessor's Office we strive to provide the best experience possible. A new message I would like to say is congratulations to a few employees that received positive feedback from constituents. Gloria Vigil, Brittney Lovato, and Jerome Roybal have all recieved excellent feed back for the services they've provided through our new Chat service, from property owners in person and for service via email."
"I can only say that Jerome has been a treasure as a resource and I have used him at least a dozen or more times for assistance. Jerome told me that he was fairly new at the time that I met him but I have to say; if this is the kind of employee that you are attracting, keep up the good work. He is a real jewel."
"Dear Ms. Vigil: I am really impressed! Four responses, and one very nice telephone conversation with one of the persons that work at your office (I believe...). Lots of help, great attitude, and excellent service. Again, I am pleasantly surprised with this high quality of customer care from the Government of New Mexico"
"On April 1st, 2015, we will be sending out the official Notice of Value.
Please review your Notice and make sure that you agree with your property value. Make sure that you have applied for any exemptions that are available to you."
"My staff and I are going to be out in communities around the county to provide customer service and assistance with filing for appeals and with assistance applying for exemptions"
"Visit our Community Page to see when we’ll be in your area.
You can also Follow us on Facebook to get updates on events."
"These outreaches are the perfect opportunity to sit with my staff and I as an alternative to driving into the Santa Fe Plaza. Be sure to ask about any exemptions or special methods of valuation."
"Thank you for allowing us to serve you."